FAQ's
Frequently Asked Questions
Can I pay over the phone or by mail?
We will take orders over the phone.
Can I pay by check?
Payments are made by Credit card, Apple Pay, Google Pay, PayPal, or Shop Pay.
For large orders contact our customer service office at 214 738-2006.
Can I use two promotional codes for one order?
One Code per order, please.
How secure is your website?
L’s Naturals features safeguards that allow you to enjoy your shopping experience without having to worry about the security of your credit card transactions. When you submit sensitive information via our website, your information is protected both online and offline. Our checkout process takes place in a secure environment using Secure Socket Layer (SSL) technology, which encrypts the data you submit to L’s Naturals. SSL technology is an industry standard and among the best software available today for secure commerce transactions. All sensitive information you enter during the checkout process (including credit card number, name, and address) is encrypted under this protocol while traveling the Internet. We do not share or sell any information you submit to L’s Naturals.
What forms of payment do you take?
Visa, Mastercard, American Express, Discover, Apple Pay, Android Pay, Google Pay, PayPal, and Shop Pay. Through PayPal, you can use your Pay Pal account or American Express, Discover, checks, Visa, and Mastercard.
Shipping, Returns, and Exchanges
We use all major carriers. The delivery method is selected at checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
What are your shipping charges based on?
Our shipping charges are based on the weight of your order, and where it is being shipped.
What if I want to change/cancel my order after it has been placed?
Our orders are processed quickly. Cancellations must be within 2 hours following order completion. Please contact our customer service team at team at l.snaturals@att.net or 214 738-2006.
What is your return policy?
If at any time you’re not satisfied with a product contact us immediately and we will do our very best to correct any errors.
When will my order be processed?
Our products are handmade in small batches please allow at least three days to get them out in the mail.
Contact us at:
Email:
TN 214 738-2006